Many of you have been processing your podcasts, radio shows and videos with Auphonic for years,
and we want to say thank you!
With our new Loyalty Rewards program, your
Recurring Credits subscription
grows the longer you stay with us.
After 6, 12 and 24 months of continuous subscription, you automatically get
more hours of processing time every month.
You stay on the same plan and pay the same price, and you don't have to do anything to get the extra credits.
Why Loyalty Rewards?
Auphonic has been independent and user-funded from the very beginning. Your subscriptions pay for our servers, our audio research and our small team in Graz, Austria. Many of you have been with us for years, have sent us feedback, reported bugs and recommended Auphonic to others. A lot of what Auphonic is today was shaped by you, and we want to give something back to the people who have been with us the longest.
We also know that shows grow over time. You publish more episodes, add a video version, record longer interviews, or start a second podcast. A plan that fit perfectly when you started can feel tight a year later, and you find yourself watching your remaining credits at the end of the month. Loyalty Rewards gives you more room to grow without having to switch to a bigger plan right away.
How It Works
Every subscriber has a Loyalty Level, which depends only on how long your subscription has been running without interruption. There are three levels:
- Level 1 after 6 months
- Level 2 after 12 months
- Level 3 after 24 months
Each level adds extra monthly credits on top of your plan. When you reach a new level, nothing changes in the middle of the month: the higher amount arrives with your next monthly credit recharge, and from then on, every recharge includes the extra hours for your level.
As your show grows, your monthly credits grow with it.
For example, Auphonic S normally includes 9 hours per month. After six months, you get 10 hours. After one year, 12 hours. After two years, 14 hours every month. That's more than 50% extra, for the same price.
All recurring plans from Auphonic S to XXL take part (see our pricing page for details on each plan). The bonus grows with the size of your plan, so bigger plans get more extra hours. Here are the monthly credits in hours for each plan and level:
| Plan | Regular | Level 1 after 6 months |
Level 2 after 12 months |
Level 3 after 24 months |
|---|---|---|---|---|
| Auphonic S | 9 h | 10 h | 12 h | 14 h |
| Auphonic M | 21 h | 23 h | 25 h | 27 h |
| Auphonic L | 45 h | 48 h | 51 h | 54 h |
| Auphonic XL | 100 h | 105 h | 110 h | 115 h |
| Auphonic XXL | 250 h | 255 h | 260 h | 265 h |
It doesn't matter whether you pay monthly or yearly, both count the same way. One-time credit purchases and managed subscriptions are not part of the program and don't count toward your Loyalty Level.
Level 3, after two years, is the highest level. Once you reach it, you keep the maximum bonus for your plan for as long as your subscription stays active.
No Sign-Up Required
There is nothing you need to do. Every active subscriber is enrolled automatically, and your level goes up on its own while your subscription keeps running. There is no form to fill out, no code to enter, and no need to contact us.
You can see your current level on your account settings page, under “Loyalty Rewards”.
Switching Plans and Cancelling
Your Loyalty Level depends on how long you have been subscribed, not on which plan you are on. This means you can upgrade or downgrade anytime and keep your level. Your bonus simply adjusts to the new plan: if you are on Level 2 with Auphonic S and upgrade to Auphonic M, you get the Level 2 credits of Auphonic M, which is 25 instead of 21 hours per month.
If you cancel your subscription, your level resets. When you subscribe again later, you start with the regular credits of your plan, and the 6, 12 and 24 months count from your new start date.
Switching plans keeps your Loyalty Level, cancelling resets it.
Did your subscription end by accident, for example because of a billing error or an expired credit card? Then you have two weeks to resubscribe and keep your level.
You can find all details and answers to frequently asked questions on our Loyalty Rewards page.
Thank You!
To everyone who has been with us for months or years: thank you for supporting Auphonic! We hope the extra hours help your shows grow.
If you have any questions or feedback, please contact us or write to support@auphonic.com!